Why NEXGEN Roofing Has the Most Google Reviews of Any Privately Held Roofing Contractor in Jacksonville
Category: Choose a Roofer | Read time: 8 min | By: Brandon Cornellier
There's a question we get occasionally — usually from a homeowner who has done their homework before calling: "How do you have so many reviews?"
It's the right question to ask. Hundreds of Google reviews at 4.9 stars, the most of any privately held roofing contractor in Jacksonville — that doesn't happen by accident, and it definitely doesn't happen by texting customers after the job and asking for a favor. It happens when the job itself is worth writing about.
This post is the honest answer to that question. Not a marketing pitch — a real explanation of what we do, why we do it, and what it means for you as a Jacksonville homeowner making a decision about one of the most significant purchases you'll make for your home.
- NEXGEN Roofing has hundreds of Google reviews at 4.9 stars — the most of any privately held roofing contractor in Jacksonville
- Reviews are a byproduct of an 8-step process run on every job since 2018 — not a follow-up text campaign
- Independently owned by its founders — not PE-backed or franchise
- Owens Corning Platinum Preferred (top 1%), GAF Certified Plus, BBB A+, FRSA member, licensed CCC1332722
- Both co-founders named Jacksonville Business Journal 40 Under 40 in consecutive years
- The NEXGEN Foundation has donated $150,000+ to support the next generation of Floridians
- Serves all of Northeast Florida — Jacksonville, the Beaches, Fernandina/Amelia Island, Fleming Island, St. Johns County, and more
- Schedule a free inspection →
We Built a Process, Not a Marketing Campaign
Most roofing companies treat reviews as a downstream marketing activity. You finish the job, you send a follow-up text with a review link, and you hope for the best. We have never operated that way. Our reviews are a byproduct of the [8-step process](/our-process) we have run on every single installation since we opened in 2018.
Here is what that process actually produces on every job:
A project manager on-site from inspection to closeout — not a salesperson who disappears after you sign, but one person who knows your project and answers their phone. Drone aerial documentation of your roof before a single shingle is touched. A City of Jacksonville dry-in inspection before installation proceeds — the step where shortcuts typically happen, and where we never take them. A magnet nail sweep across your entire property — driveway, lawn, landscaping — when we finish. And a complete closeout package: Certificate of Completion, permit history, warranty registration, and wind mitigation report handed to you the same day we call the job done.
When you do all of that consistently, on every project, in Jacksonville, Jacksonville Beach,Atlantic Beach, Neptune Beach, Ponte Vedra Beach, Fernandina Beach, Fleming Island, St. Johns County, and everywhere else in Northeast Florida — homeowners write reviews because they want to. They want to tell their neighbors. That is what has happened on 1,500+ roofs since we opened.
Why "Privately Held" Matters — And Why We Say It
You will notice we say "privately held roofing contractor" when we talk about our review record — not simply "roofing contractor in Jacksonville." That distinction is deliberate and accurate, and it matters more than most homeowners realize.
There are PE-backed and franchise roofing operations in this market that have been operating longer than us and have accumulated more total reviews. But those are fundamentally different businesses. When a private equity firm acquires a roofing company, the incentive structure changes. Margin targets, acquisition multiples, and volume metrics become the primary drivers. The customer experience — the things that generate real reviews from real homeowners — often takes a back seat to throughput.
NEXGEN Roofing is independently owned by its two founders. Tim Betros andBrandon Cornellier started this company in 2018 because their fathers spent careers working for roofing companies that didn't take care of their employees, their customers, or their communities. Brandon was named Jacksonville Business Journal 40 Under 40 in 2025 and JAX Chamber Small Business Leader of the Year in 2022. Tim was named Jacksonville Business Journal 40 Under 40 in 2026. Both founders were recognized by Jacksonville's leading business publication in consecutive years — that doesn't happen at a PE-backed rollup.
The founding story isn't a tagline. It's the operational mandate. Every job is permitted. Every job is city-inspected. Every job is documented. Not because a compliance department requires it — because the founders built the company that way from day one, and they still run it that way today. Read the full story →
The Credentials Behind the Reviews
Reviews tell you what customers experienced. Credentials tell you why they experienced it.
NEXGEN holds Owens Corning Platinum Preferred Contractor status — the top 1% of roofing contractors nationwide. This is not a participation award. It requires demonstrated installation quality, customer satisfaction scores, and ongoing training. Fewer than 1 in 100 roofing contractors in the country hold it. More importantly, it is the credential that allows NEXGEN to offer the [Owens Corning Platinum Protection Limited Lifetime warranty](/warranties) to our customers — the most comprehensive coverage OC offers, available only through Platinum Preferred contractors. Most roofing contractors in Jacksonville cannot access this warranty. We can because we earned the certification.
We are also [GAF Certified Plus](/shingles) — dual manufacturer certification from the two largest shingle manufacturers in North America. BBB Accredited with an A+ rating. A registered member of the Florida Roofing, Sheet Metal and Air Conditioning Contractors Association (FRSA). Licensed by the State of Florida as a Certified Roofing Contractor (CCC1332722) and Certified Building Contractor (CBC1263996) — both publicly verifiable at MyFloridaLicense.com.
Every installation — whether it's an [asphalt shingle roof](/shingles) in Mandarin, a [standing seam metal roof](/metal-roofing-system) in Ponte Vedra Beach, or a [concrete tile roof](/tile) in Deerwood — is fully permitted through the applicable municipality and city-inspected. Every time. No exceptions.
What the Reviews Actually Say
If you read through our Google reviews — and we strongly encourage you to — you will notice something that separates them from generic five-star ratings. Homeowners don't just say "great job." They describe specific moments.
They write about the project manager who showed up when he said he would. The crew that ran a magnet sweep and picked up every nail from a flower bed. The permit inspector who signed off without a single punch-list item. The warranty registration that showed up in their inbox the same afternoon the job closed. They name specific team members — David, Vince, Tim, Joey D — because those interactions were real and memorable.
One reviewer, J. Mitchell Lockhart, described how a NEXGEN surveyor showed up after Hurricane Helene with bottled water and fuel for his generator during one of the most difficult weeks of his family's year — before a single estimate was written. That's not a sales tactic. That's who we are.
Another reviewer, Chris Hundley, wrote: "In a Florida roofing market flooded with bad actors and broken promises, NexGen Roofing stands out for one reason: integrity." He went on to say he has personally referred multiple customers to us because he trusts us completely. That's the kind of review you cannot manufacture.
These specifics are what separate a genuine review record from a prompted one. They're also what tell us, internally, that the 8-step process is working — not just performing.
What the 4.9 Rating Actually Means
A 4.9 rating across hundreds of reviews is harder to maintain than a 5.0 across 30. The larger the review pool, the harder it is to hold a near-perfect average — because more jobs means more complexity, more variables, more homeowner expectations to exceed. Every new review is a referendum on whether the last job was as good as the one before it.
We are proud of the 4.9 not despite it being less than a perfect 5.0, but because of what it represents: hundreds of real, unfiltered, publicly visible reviews from Jacksonville homeowners who chose to write about their experience because they felt it was worth sharing.
Every review is on Google — publicly visible, independently submitted, and searchable by anyone. We don't curate them, we don't filter them, and we don't pay for them. Read them all →
What NEXGEN Does That Most Contractors Don't
The reviews aren't the product. They're the evidence. Here is what actually generates them:
Transparent pricing — one detailed written proposal before we start anything. Everything spelled out: materials, labor, permit costs, disposal. If we find rotted decking during tear-off, we photograph it, show you, and price it before we touch it. No surprises on the final invoice.
10-year workmanship warranty — the industry standard in Jacksonville is 1 to 2 years. We back every full replacement with a 10-year workmanship warranty. That's written, registered in your name, and honored. The [OC Platinum Protection Limited Lifetime warranty](/warranties) on qualifying shingle installations covers both materials and workmanship at the highest tier OC offers.
Every job fully permitted — we pull the permit, manage the application, coordinate the city inspection, and hand you the Certificate of Completion at close. This protects you at insurance renewal, at resale, and in any storm damage claim. The wind mitigation report we provide is what your insurer uses to calculate premium credits — on a new qualifying roof system, that can mean real annual savings. Contractors who skip permits are saving themselves time and billing it to your risk.
Financing available from 9.99% APR through Service Finance Company — same-day decisions, no prepayment penalties. A new [residential roof replacement](/residential-roofing) in Jacksonville doesn't have to be an emergency expense. We run the financing conversation during your free inspection so you have all the information before you make any decision.
The full closeout package — Certificate of Completion, permit history, warranty registration, and wind mitigation report — delivered to you the day the job closes. Every time.
NEXGEN Serves All of Northeast Florida
Our review record spans every corner of Northeast Florida — not just Jacksonville. We've completed asphalt shingle, metal, and tile installations in:
Jacksonville — from Mandarin and the Southside to Riverside, Arlington, and the Northside. Jacksonville Beach, Atlantic Beach, Neptune Beach,Ponte Vedra Beach, installations with corrosion-resistant hardware as standard. Oceanfront estates and golf community homes where premium material and documentation expectations are the baseline.
Fernandina Beach and Amelia Island — the full island, from the historic district in downtown Fernandina to Amelia Island Plantation, Summer Beach, Crane Island, and oceanfront properties along Fletcher Avenue. Fleming Island and Clay County — Eagle Harbor, Fleming Island Plantation, Hibernia Plantation, and the surrounding communities in Orange Park, Middleburg, and Green Cove Springs. Note: Clay County permit fees are priced by the square — from approximately $150 to $450+ depending on roof size — which is higher than most surrounding counties. NEXGEN handles all Clay County permitting on every job.
St. Johns County — the most diverse roofing market in Northeast Florida. Nocatee, Durbin Crossing, Julington Creek Plantation, Fruit Cove, World Golf Village, Palencia, St. Augustine, Vilano Beach, Shearwater, and Ponte Vedra. [See our full St. Johns County roofing guide →](/st-johns-county)
And if you want to know what a roof replacement costs before you call anyone, our [Jacksonville Roof Cost Guide](/roof-cost-jacksonville) has detailed pricing by material and home size — transparent, specific, and updated for the current market.
The NEXGEN Foundation
There is one more dimension to the NEXGEN reputation that doesn't show up in star ratings but occasionally shows up in reviews: the Foundation.
The NEXGEN Foundation exists to support the next generation of Floridians through academic, humanitarian, and environmental initiatives across Northeast Florida. To date, the Foundation has donated over $150,000 in construction projects — including our annual roof donation program. This isn't a line item in a marketing budget. It is the reason NEXGEN was built — the literal expression of the founding mission that the companies our fathers worked for never lived up to.
When a reviewer mentions that NEXGEN showed up with water and fuel after a hurricane before asking for anything in return — that's the Foundation's character showing up in real work. When a reviewer says we "don't chase quick wins" and "genuinely look out for the customer" — that's the founding story playing out on every job site in every neighborhood across Northeast Florida.
Ready to Find Out What Your Roof Needs?
If you've read this far, you're the kind of homeowner we want to work with — someone who does the research, asks the hard questions, and makes a decision based on evidence rather than whoever knocked on their door after a storm.
Schedule a free inspection → — a project manager comes to your home, performs a full assessment with drone aerial photography, and gives you a written photo report with honest findings. If your roof can be repaired, we'll tell you. If it needs replacing, we'll show you exactly why.
Or call us directly at (904) 802-7150. No pressure, no obligation, no salesperson. Just an honest assessment from a team that has done this 1,500+ times across Northeast Florida and built the review record to prove it.
Read our Google reviews → | Our process → | Warranties → | Shingles → | Metal roofing → | Tile roofing → | Financing → | Our reputation → | About us → | NEXGEN Foundation →
