NEXGEN: A Jacksonville Roofing Company You Can Trust
Roofing in Jacksonville is a very competitive market. At NEXGEN Roofing, we know there are literally hundreds of options to choose from to get your roof repaired or replaced. Since homeowners typically only have to make a roof buying decision once or twice in their lifetime, it can be an exhausting process to sift through the many Jacksonville roofing companies – but here are some things to look for that might not seem so obvious.
Google reviews – this is the obvious first step.
Lack of reviews – this may mean the company is new or inexperienced. Not always a deal breaker but something to be aware of when you’re selecting someone to work on the most expensive home improvement purchase you’ll make.
Perfect reviews – this is a shocker to most, but a company that has perfect five-star ratings are typically not always who they say they are. You can actually pay for reviews on Google through third parties and it is a known tactic to boost ratings through paid reviews. Google does a good job of finding these, but not all are caught.
Bad reviews - The truth is, not every homeowner is going to be happy. There are circumstances, often outside of the control of the contractor. What’s important is HOW the contractor handles a less-than-perfect experience. If the contractor is empathetic and offers a solution in response to a bad review, that is someone that may have had a tough situation but is willing to make it work. Those are the roofing companies you want to work with.
However, if there is a pattern of bad reviews and lack of customer care, this is someone you should avoid.
Customer Service
Once you’ve done your due-diligence and have found a company that you want to give a shot – give them a call. You can tell a lot about a company by how they answer the phone.
Do they answer the phone?
Is it a third-party answering service?
This is a good indication of how things are going to go when there’s a problem. Are they empathetic? Do they prioritize efficiency? This is an easy step to evaluate whether you’re picking the right local roofing company.
Quality Inspections
You’ve made it to the step of getting someone out to provide you an estimate – here’s what to look for:
Were they on time?
Did they spend enough time on your roof to provide a quality assessment, or did they look from the ground and determine that it needs to be replaced? This is a huge red flag. Remember, this is possibly the largest purchase you can make for your home – do you want a roofing contractor to tell you that you need to replace the whole roof after a minute of being there? The answer to that is no.
Easy proposal, easy process. Roofing is complicated to an extent, but the process should be easily explained. If your contractor isn’t able to explain the process of a roof replacement to you, they either don’t have the experience, or are selling you something you probably don’t need. Look for a contractor that provides the simple steps of what needs to happen, and what the timelines are. It should not be rocket science.
According to Forbes, there are 755 roofing companies servicing Jacksonville, FL. It’s important that as a consumer, you select the right roofing company to replace or repair, your roof.
At NEXGEN Roofing, we pride ourselves on our Google reviews, our customer service team, and providing a seamless and easy experience for our customers. Contact us today to schedule a free consultation.
